Prime Minister Chris Hipkins honours NSBS’s service during COVID-19 response

Prime Minister Chris Hipkins honours NSBS’s service during COVID-19 response


NSBS has been recognised by the Government with a special certificate and pendant for the important work and responsive measures the non-profit organisation provided to individuals and whānau during the COVID-19 pandemic.


As a dedicated agency working during the height of the Coronavirus epidemic to offer financial mentoring services, money management support and emergency relief funding, NSBS is honoured to receive the recognition as part of the Government’s Care in the Community Welfare Response.


The Care in the Community Welfare Response action was part of the Government’s three-phase plan to mitigate the impacts of Omicron in our communities and support the expected increase in the number of people who were required to self-isolate at home.


NSBS is recognised as a valued provider and received funding as one of 150 agencies throughout New Zealand that delivered a wide variety of services to individuals and whānau who were self-isolating at that time, many of whom had complex needs and required a variety of support.


Prime Minister Chris Hipkins signed the certificates recognising those agencies and community providers. The Government provided funding totalling $407.9 million for the Care in the Community Welfare Response.


“Our dedicated staff and volunteer mentors worked exceptionally hard during the pandemic, remaining resilient and flexible in an extraordinarily difficult environment to ensure all our clients’ mentoring needs were safely met by phone or virtual technology,” said NSBS Chief Executive Officer Drew Glucina.


“The lockdowns throughout the country only raised the need for our money management expertise. The growing demand for budgeting and debt solution services came at a time when delivering face-to-face support became more difficult, but NSBS was able to step up to the challenge, offering flexible delivery procedures to cope with the rise in need.”


Many Kiwis were left severely impacted by the pandemic facing lost income and livelihoods, financial uncertainty, elevated costs and unexpected expenses.


NSBS saw a significant rise in the number of new clients impacted by the crisis and in need of financial mentoring support post-lockdowns, from seniors to small business owners, and debt-free individuals looking to prioritise their lives and develop a better savings plan or leave a family legacy.


People came to NSBS actively looking for more support to better manage their money and reduce the burden of financial worries so they can live happier, more fulfilled lives.


While the lockdowns have ended and the pandemic has eased, the crisis will continue to reverberate on our economy for some time and we will feel the effect on our personal finances and livelihoods. Whatever NSBS can do to free New Zealanders from money worries to live their best life, we will do.


Read more

related articles

Learn more about our other service, BFC Plus

The Building Financial Capability Plus programme, also called Total Money Management (TMM), is a holistic, intensive, guardianship support for vulnerable people and whānau who struggle to manage day-to-day money matters and need someone committed to making their financial decisions and paying their bills when they lack the capacity to do so themselves.

  • Home
  • Services


      The Building Financial Capability (BFC) programme helps people and whānau to improve their financial wealth and wellbeing and get control

      Learn more

      BFC Plus

      The Building Financial Capability Plus programme, also called Total Money Management (TMM), is a holistic and all-encompassing money management service

      Learn more
  • Partnerships

      Grace Foundation

      Grace Foundation offers safe shelter and holistic rehabilitation services to marginalised people including the homeless, single parents, children without parents,

      Learn more

      Te Puna Hauora

      Our successful strategic partnership with Te Puna Hauora has allowed NSBS to deliver one-on-one BFC financial mentoring services to clients

      Learn more


      NSBS is one of the only financial mentoring organisations in the country that caters especially to seniors and retirees to

      Learn more

      Library Programme

      Our partnership with Auckland Council Libraries, in collaboration with ASB Bank, will see the rollout of a pioneering programme offering

      Learn more

      Māori and Pasifika

      NSBS continues to improve the outcomes of Māori and Pacific Island clients and whānau and meet their holistic financial mentoring

      Learn more


      NSBS is committed to helping women attain financial independence and security for themselves and their families.Through our BFC programme and

      Learn more


      NSBS is committed to fostering financial capability among school-leavers to provide money skills and knowledge for employment preparedness. NSBS financial

      Learn more
  • Academy
  • About
  • News